SHIPPING & RETURNS

SHIPPING POLICY

At NB, every order is handled with care. We are committed to delivering your purchases safely and efficiently.

Order Processing

Orders are typically processed within 2–4 business days after payment confirmation. Processing times may vary during holidays, promotions, or high-volume periods.

Shipping & Delivery

We currently ship within the United States.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Estimated delivery times depend on the shipping carrier and destination. Delivery dates are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location. Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Your Order

Once your order ships, use the tracking information provided in your shipping confirmation email to monitor its progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. NB is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

RETURNS & EXCHANGES

We want you to be satisfied with your NB purchase. If something isn't right, please review our return guidelines below.

Return Eligibility

Items must be:

• Unworn and unused.

• Unwashed and undamaged.

• In their original condition, with original tags attached.

Return Window

Return requests must be submitted within 14 days of delivery.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return, including items marked final sale.

Exchanges

If you need a different size, contact us to check availability. Exchanges are subject to product availability.

Refunds

Once an approved return is received and inspected, you will be notified of the outcome. Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider to process the refund.

Original shipping charges are non-refundable unless otherwise required by law.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery. Include your order number and clear photographs so we can review the issue and assist you.

CONTACT US

For questions about shipping, returns, exchanges, or an existing order, please reach out through our Contact Us page.

Our team aims to respond within 1–2 business days.

NB — No Limits. No Excuses.

Wear the mindset. Own your journey.