FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

1. What is NB?

NB (No Budget) is more than a clothing brand. It's a mindset built around ambition, confidence, individuality, and the belief that your potential has no limits. We create pieces that represent self-expression, determination, and purpose.

2. Where can I shop NB products?

You can explore our latest collections and available products directly through our online store.

3. Will you release new collections?

Yes. We plan to introduce new designs and collections as NB continues to grow. Follow us on social media to stay updated on upcoming releases.

ORDERS & PAYMENTS

4. How do I place an order?

Browse our store, select your preferred product and size, add it to your cart, and complete checkout.

5. What payment methods do you accept?

Available payment methods will be displayed at checkout. All payments must be completed before an order can be processed.

6. Can I change or cancel my order?

If you need to make a change or cancel an order, contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

7. Will I receive an order confirmation?

Yes. You should receive an order confirmation email after completing your purchase. Please check your spam or junk folder if you cannot find it.

SHIPPING & DELIVERY

8. Where do you ship?

We currently ship within the United States.

9. How long does shipping take?

Orders are typically processed within 2–4 business days. Delivery times vary depending on your location and the shipping carrier.

10. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

11. What if my package is delayed or lost?

If your package appears delayed or has not arrived within the expected delivery window, contact us with your order number and tracking information so we can assist.

PRODUCTS, SIZING & RETURNS

12. How do I choose the right size?

We recommend reviewing the size information provided on each product page before placing your order. If you need additional sizing assistance, contact us.

13. Are your products true to size?

Fit may vary depending on the design and style. Please refer to the individual product description and size information for details.

14. Can I return or exchange an item?

Eligible items may be returned within 14 days of delivery, provided they meet our return conditions. Please review our Shipping & Returns page for complete details.

15. What if I receive a damaged or incorrect item?

Contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will review your request and assist you.

CUSTOMER SUPPORT

16. How can I contact NB?

For questions about products, orders, sizing, shipping, or returns, visit our Contact Us page and send us a message.

17. How long does customer support take to respond?

We aim to respond to all inquiries within 1–2 business days.

STILL HAVE QUESTIONS?

We're here to help. Reach out through our Contact Us page, and our team will be happy to assist.

NB — No Limits. No Excuses.

Wear the mindset. Own your journey.